v777's Privacy Policy

Introduction

Welcome to the v777 casino platform. This Privacy Policy ("Policy") explains how v777 ("we", "us") processes your personal information. It applies to our website, mobile application and all related services.

Please read this Policy carefully before using our services. By registering with v777 or using our services, you are considered to have accepted the terms set out in this Policy. This Policy is an integral part of our Terms and Conditions.

Protecting user privacy is a fundamental part of our responsibilities. We collect only the information necessary to serve you properly, and we are committed to keeping it secure at all times.

When opening an account and using services at v777, we may collect various types of information. The categories of information collected are listed below:

1.1 Identity Information

During registration you provide the following details:

• Full name
• Date of birth (for age verification — registrations from those under 21 are not accepted)
• Email address
• Mobile number
• Password (stored in encrypted form)

1.2 Identity Verification Information

Before processing financial transactions or when certain limits are crossed, we may request additional documents for identity verification (KYC), such as:

• Copy of national ID card or passport
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership

1.3 Financial Information

We store payment method details to process deposits and withdrawals. Currently, transactions at v777 can be made via bKash, Nagad, Rocket and bank transfer. We never store full card numbers or PINs.

1.4 Technical Information

Certain information is recorded automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system
• Session time and duration
• Pages visited and links clicked
• Referral source (which page you came from)

1.5 Gaming Activity Information

We store information about your bets, wins and losses, game preferences and bonus usage. This information is used to improve service quality and to ensure responsible gaming.

Collected information is used only for specific and lawful purposes. v777 processes your information for the following reasons:

2.1 Account Management

Information is used to create, verify and maintain your account. This includes password recovery, login verification and account security.

2.2 Processing Financial Transactions

Financial information is used to complete deposits and withdrawals and to maintain transaction history. Each withdrawal is generally processed within 1 hour.

2.3 Customer Support

Our support team provides service 24/7 via live chat and email in Bengali and English. We use your previous communication history to improve the quality of support.

2.4 Security and Fraud Prevention

Information is analysed to prevent unauthorised account access, fraudulent transactions and money laundering (AML). If unusual activity is detected, we may temporarily verify the account.

2.5 Service Improvement

Usage statistics are analysed to improve the gaming experience, test new features and enhance platform performance.

2.6 Promotional Communications

With your consent, we may inform you about bonuses, new games and special offers. You can stop receiving such communications at any time.

v777 never sells your personal information. However, in certain circumstances information may be shared with trusted third parties:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket and banking service providers.

3.2 Technology Service Providers

Game software providers such as Pragmatic Play, Evolution, JILI and other studios use limited information as needed to deliver their game services.

3.3 Legal Obligations

Information may be disclosed to authorities on the basis of a court order or legal requirement. Such disclosure always remains within the bounds of the law.

3.4 Business Transfers

Information may be transferred in the event of a change of business ownership or merger. However, the new owner will be bound to comply with the terms of this Privacy Policy.

Any third-party organisation that processes data on our behalf is bound by a strict data protection agreement with us. They may use the information only for specified purposes and in accordance with our instructions.

v777 uses cookies and similar technologies to keep the platform functioning correctly and to improve the user experience.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as maintaining login sessions, saving language preferences and security verification. Disabling them may cause some parts of the site to stop working properly.

4.2 Analytics Cookies

We want to understand how users interact with our platform. This information is analysed in aggregate and is not used to identify individuals.

4.3 Cookie Controls

You can reject or delete cookies at any time from your browser settings. However, disabling essential cookies may cause problems when logging in to your account.

To keep your information secure, v777 follows industry-standard technical and organisational security practices.

5.1 Encryption

SSL (Secure Socket Layer) encryption is used on all pages of the site. All data transmitted between your browser and our servers is encrypted. Passwords are always stored in hashed form — no employee can read them.

5.2 Access Controls

Only authorised staff can view user information within defined limits. All access is logged and reviewed regularly.

5.3 Regular Security Reviews

Our systems undergo regular security testing and updates. When new security threats are identified, corrective action is taken promptly.

5.4 Data Breach Response

In the event of an unexpected data breach, affected users will be notified as quickly as possible and necessary corrective steps will be taken.

Please note that no method on the internet is 100% secure. It is therefore important to keep your account password confidential and not share it with others.

Your information is retained only for as long as necessary. General guidelines are given below:

• Account-related information: for as long as the account is active and for any additional period required to meet legal obligations.
• Financial transaction records: for the number of years required by law.
• KYC documents: for the applicable period after verification is complete.
• Support chat history: for a limited period after the issue is resolved.
• Technical logs: generally for up to 90 days.

Once the retention period ends, information is securely deleted or anonymised so that individuals can no longer be identified.

As a v777 user, you have certain rights over your own information:

7.1 Right to Access

If you want to know what information we hold about you, you can contact our support team.

7.2 Right to Correction

If any information in your account is incorrect, you can request that it be corrected. Changing core details such as name or date of birth may require identity verification.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, this may not be possible where legal obligations or ongoing financial disputes apply.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and to request that it be stopped.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team by email: [email protected]. We will respond to your request within a reasonable time.

v777 provides services only to persons aged 21 or older. We do not knowingly collect information from anyone under 21.

An age verification process is followed during registration. If we become aware that a minor's information has been collected by mistake, that information and the associated account will be closed immediately.

If parents believe their child's information is held by us, please contact the support team.

v777 may update this Privacy Policy when necessary. When changes take effect, the updated date will be published on this page. For significant changes, notice will be sent to the registered email address or via an account notification.

Continued use of the service after changes will be taken to mean that you have accepted the updated policy. We therefore encourage you to visit this page regularly.

For more details about all our rules and your rights, visit our About Us page.

If you have any questions, comments or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: available on our website 24 hours a day, 7 days a week
• Language: support is available in both Bengali and English

We generally try to resolve user complaints as quickly as possible. If you are not satisfied with our response, you have the right to submit a complaint to the relevant authority.

You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.